![]() ![]() ![]() /usr/bin/nslookup -timeout=10 -class=chaos -type=txt hostname.bind.If you would like to run the test manually, please issue the following commands: nslookup -timeout=10 -type=txt -port=443.nslookup -timeout=10 -type=txt -port=5353.If the Diagnostic does not run, provide the results of the following command prompt commands: Send the ID that appears in your diagnostic result. In the example above, support needs the Diagnostic ID number. This is the ID you'll want to send to the Umbrella Support team. The tests should only take a few moments to complete and at the bottom of the diagnostic output there will be an ID displayed. This information is all optional, but if there is a specific domain you are having trouble accessing, please include it the Domain to test field:Ĭlick Run tests. When you first run the tool, you'll be asked for account information, ticket information and a domain to test with. Instructions for use of the Diagnostic Tool on all three operating system types is below Microsoft Windows Mac OS X: Open up the terminal and run tail -n 15000 /var/log/system.log | egrep -i "acumbrella|kernel|launchd|vpn|dns|configd|racoon|umbrella"Īlso, attach a zipped copy of the " /opt/cisco/anyconnect/umbrella/data/beacon-logs/service' folder. Windows: Run the diagnostic executable from: C:\Program Files (x86)\Cisco\Cisco An圜onnect Secure Mobility Client\UmbrellaDiagnostic.exe Running the Cisco An圜onnect Umbrella Roaming Module? This is a different diagnostic test! To run, follow these instructions: Linux: No tool, see Terminal instructions here The steps to using the tool are straightforward, but it's very important to send the link that's generated by the tool, rather than a screenshot of the information or having the information pasted. Support will often ask for the results of our diagnostic tool, especially when troubleshooting difficult issues. ![]()
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